These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") apply to all services offered by Le Manoir de Kerbot and are governed by French law. For bookings made via reservation platforms, they supplement the specific terms and conditions of each platform.

 

1. Purpose and Scope

The purpose of these Terms and Conditions is to define the rights and obligations of the parties in connection with the booking and provision of the following services: hotel accommodations, dining, spa & wellness, sale of gift certificates and gift cards, and organization of private and professional events (including seminars).
Any reservation or purchase of services implies the customer’s full and unconditional acceptance of these Terms and Conditions, to the exclusion of any other document (brochures, marketing materials, etc.).

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2. Legal Information

Le Manoir de Kerbot – SARL
Headquarters: Lieu-dit Kerbot, 56370 Sarzeau, France
 SIRET: 94384683200013 – Intra-Community VAT: FR25 943846832
Phone: 02 97 26 40 38 – Email: contact@kerbot.com
Legal representatives: Mélanie Caspar and Ludovic Bouger.

This information is provided to the customer to meet the transparency requirements set forth in the French Consumer Code.

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3. Services Offered

Le Manoir de Kerbot offers its guests:

Hotel rooms and related services.

A restaurant.

A spa and wellness area (massages, facials, steam room, sauna, whirlpool, etc.).

Gift certificates and gift cards.

Event services (private events, seminars).

The key features, availability, and rates for each service are communicated to the guest prior to the conclusion of the contract, notably via the website, quotes, booking confirmations, or partner booking platforms.

 

 

4. Reservations – Accommodations

4.1. Reservation Procedures

Reservations may be made:

Directly with the establishment: on-site, by phone, by email, or via the website.

Indirectly via online booking platforms (OTAs: Booking, Expedia, etc.).

The reservation request becomes final only after written confirmation (confirmation email or reservation form)

 

4.2. Direct Reservations (by phone, email, or in person)

For any overnight stay booked at the current rates, a deposit of 100% of the nightly rate (excluding tourist tax) is required at the time of booking, payable via a secure payment link or according to the instructions provided to the guest.
The balance for services (extras, bar or restaurant charges, spa, taxes, etc.) is paid upon departure.

 

4.3. Online Reservations on the Manoir de Kerbot Website

 

Reservations made via the booking engine on the Manoir de Kerbot website require:

Acceptance of these Terms and Conditions and the terms of sale for the selected rate, which are accessible prior to final confirmation.

The entry of the necessary information (contact details, payment information) and confirmation by the customer, which constitutes a binding commitment.

A summary confirmation email (dates, number of guests, room type, rate, cancellation policy) is sent to the customer and serves as a contract.

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4.4. Reservations via Online Travel Agencies (OTAs)

Reservations made through OTAs are governed by:

The platform’s terms and conditions of use and sale, which the customer accepts at the time of booking.

These Terms and Conditions for all matters concerning the guest’s stay at the property (house rules, use of services, liability, etc.).

In the event of a discrepancy between the information displayed on an OTA (price, cancellation policy, payment terms) and that on the Manoir de Kerbot website, the terms accepted on the platform at the time of booking shall apply to the relevant contract, subject to the mandatory provisions of consumer law.
Any modification or cancellation of an OTA booking must be made by the customer directly through the platform in accordance with its procedures; the establishment cannot unilaterally modify these bookings.

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4.5. Prices, Taxes, and Payment Methods

Prices are listed in euros, inclusive of all taxes, excluding the visitor’s tax and any additional charges (pets, extra services, etc.).
The visitor’s tax is charged separately, per night and per person, in accordance with local regulations.
Accepted payment methods include: credit cards, cash within legal limits, e-connect vacation vouchers, and bank transfer for certain bookings (groups, events).

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4.6. Check-in and Check-out Times

Check-in: from 4:00 PM.

Check-out: no later than 11:00 AM.

Any unauthorized late check-out may result in the billing of an additional night’s stay.

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4.7. Children and Cribs

Cribs may be provided upon request, subject to availability. Specific rates for children are communicated at the time of booking.

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4.8. Pets

Pets are allowed for an additional fee. They must remain under the owner’s supervision and must not disturb other guests or compromise the cleanliness of the premises. The establishment reserves the right to refuse a pet in the event of inappropriate behavior.

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4.9. Cancellation, Modification, and No-Show Policies

Standard Rate:

Free cancellation up to 72 hours before the arrival date: 100% refund of all amounts paid.

Cancellation less than 72 hours before arrival: the full amount is forfeited to the property.

Non-cancellable and non-refundable rates: no refunds or changes are possible, unless otherwise required by law.

Any request for a change is subject to the establishment’s approval and availability; it may result in a change in rate.
In the event of a no-show, 100% of the amount for the reserved services is due.

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5. Terms and Conditions – Restaurant

Reservations: strongly recommended for individual guests.

Groups of more than 12 people: in the event of a late cancellation or a reduction in the number of guests, a flat fee of €25 per person may be charged or the date rescheduled, subject to the establishment’s approval.

Private Events: A deposit of 10% of the quoted amount is required upon confirmation of the reservation.

Allergies and Dietary Restrictions: A list of allergens is available on-site; the guest must report any allergies at the time of reservation or upon arrival. The establishment will make every effort to accommodate these, without guaranteeing the complete absence of allergen traces or the systematic ability to adapt every dish.

Service hours:

Lunch: 12:00 PM – 1:30 PM.

Dinner: 7:00 PM – 8:30 PM.

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Pets are welcome in the restaurant, provided they behave appropriately and do not disturb other guests.

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6. Terms and Conditions – Spa & Wellness

The spa offers, among other things: massages, facials, a steam room, a sauna, a hot tub, and other wellness services. Durations and rates are listed in the establishment’s materials (website, brochure, quote).

Access to the wellness area: ages 16 and up.

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Massages: available for ages 7 and up; minors must be accompanied by an adult.

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The guest must disclose any medical conditions, pregnancy, or contraindications at the time of booking; the establishment may refuse or modify a treatment if the guest’s health condition does not allow it to be performed under reasonable safety conditions.

In case of a late arrival, the duration of the treatment may be shortened without a price reduction to avoid disrupting the appointment schedule.

Hygiene rules:

• Swimwear required.

• Clean flip-flops or sandals are required.

• Towels are provided by the establishment.

Wellness area hours: 9:00 AM – 9:00 PM, subject to occasional technical closures or private bookings.

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7. Gift Certificates and Gift Cards

Gift certificates and gift cards may be used to pay for all or part of certain services offered by the establishment, subject to the conditions stated on the certificate (type of service, validity period, days of validity, etc.).

• Validity period: variable, indicated on each voucher or gift certificate or in the associated terms and conditions.

• Extension: Possible if a date has already been set or for a flat fee of €40, subject to the establishment’s approval.

• Reservation: Required and subject to availability.

• Refunds: Gift certificates and gift cards are non-refundable and non-exchangeable, unless otherwise required by law.

 

8. Payment

Accepted payment methods include: credit cards, cash (within legal limits), e-connect vacation vouchers, and bank transfers for certain bookings (groups, seminars, private events).
The establishment reserves the right to request a security deposit or a bank pre-authorization for certain services (events, private bookings, specific stays), in accordance with the terms specified to the customer in quotes or confirmations.
 

9. Liability, Safety, and Damage

A safe may be made available for valuables; management assumes no liability for the loss, theft, or damage of items not stored in this safe or in the event of negligence on the part of the guest.
The guest agrees to respect the premises, staff, and other guests, as well as the house rules. In the event of inappropriate, dangerous, or immoral behavior, the establishment may terminate the stay or deny access to certain services without compensation.

Any damage, loss, or missing items found in the rooms, common areas, or facilities of the establishment, attributable to the guest or their companions (including children and pets), will result in billing based on an estimate for repair or replacement.

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10. Personal Data (GDPR)

The data collected (last name, first name, contact information, reservation details, stay history) is necessary for managing reservations, billing, and, where applicable, marketing activities (newsletters, offers), in compliance with the GDPR and the French Data Protection Act.
This data is retained for a maximum of one year from the last contact or the end of the business relationship, unless longer retention periods are required by law (accounting, tax purposes). The customer has the right to access, rectify, erase, restrict, object to, and request data portability, which they may exercise by contacting the establishment using the contact details provided in Article 2, specifying the purpose of their request.

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11. Complaints, Mediation, and Applicable Law

Any complaint regarding a service must be submitted in writing to the establishment as soon as possible to allow for proper handling.
The consumer is informed that, in the event of an unresolved dispute, they may, free of charge, seek the assistance of a consumer mediator (Article L.612-1 of the Consumer Code), whose contact information is as follows:

• Mailing address: Médiation Tourisme et Voyage, P.O. Box 80 303 75 823, Paris Cedex 17

• Website: www.mtv.travel
   

These Terms and Conditions are governed by French law. In the absence of an amicable settlement or mediation, any dispute shall be brought before the competent courts in the jurisdiction where the company’s registered office is located, subject to mandatory consumer protection provisions.